- Partner
Vacation Rental Hospitality Services:
Surprise and Delight Your Guests
- December 4, 2023
An irritating question that vacation rental property managers often get asked is, “So, what exactly do you do?”
And while that question is usually met with a smile and a polite response that answers only about five percent of what a property manager actually does, it does beg another more appropriate question for those who know the industry more intimately.
“So, what exactly don’t you do?”
Property managers in the vacation rental industry space are incredibly busy. From dealing with homeowners and guests to suppliers and service providers, there never seems to be enough hours in the day to get everything done.
Yet, for property managers to thrive and be seen as the best in the business, they need to ensure that not only does the day-to-day get done, but also that they go above and beyond what’s expected, especially in the high-end luxury market.
Excel at excellence
At the top of the pyramid in any industry, excellence is expected. You have to excel in all aspects, all the time. You have to find ways to surprise and delight your guests, and sometimes they are the type of guests who don’t get surprised or delighted that often anymore.
What can you do to get them to say, “Wow! That was incredible. I can’t wait to book with them again.”
Is it possible to be consistently excellent? Yes, it is. But it’s hard, especially on your own.
This is where KEY comes in.
Who is KEY?
KEY provides world-class concierge services for vacation rental businesses that cater to travelers who expect — and can afford — only the best. Our mission is simple: to create experiences that not only rival what travelers can expect from 5-star hotels but to exceed it, regardless if they’re on the other side of the country or in the comfort of their own home.
“Luxury is the expectation,” says Jason Carter, Vice-President of Sales for KEY. “It’s the status quo for these individuals. So how do we create experiences that go beyond that? What are the details that we can attend to that will make someone who expects excellence say, wow.”
We’ve built relationships with some of the top vacation rental property businesses in the country. Our proprietary platform provides access to some of the best luxury vacation homes available, and our local partners on the ground help deliver world-class services and amenities to those guests.
Knowing what those guests want, and being able to deliver on those wants, is one of KEY’s core competencies.
Understand what luxury travelers want
Let’s be honest, luxury travelers just expect more from the businesses they choose to work with than other people. First-class services and amenities are expected. Perfect communication and seamless travel execution are expected. And if you’re not providing this level of service, they will not hesitate to take their business elsewhere. KEY understands what luxury travelers want and we have the knowledge, expertise, and resources to deliver. We take the burden off property managers by providing a portfolio of ways in which their guests can have an unforgettable experience.
Whether that’s a private ski lesson in Aspen, a sailing excursion in the Hamptons, or a classically trained chef to make an incredible dinner for friends and family at home, KEY has the ability to deliver with a curated and vetted portfolio of a wide range of amazing activities.
Environmental consciousness and local expertise
Additionally, luxury guests are increasingly wanting to travel more responsibly and make environmentally conscious decisions while on vacation. For many, this includes choosing local service providers.
Local vendors often source materials and produce locally, use less fuel in traveling, and support the local economy in more effective ways than nationwide service providers.
Local vendors can also provide highly personalized services, enabling a more culturally immersive and luxurious guest experience.
Who better than to know the best spots to fish, or the hottest new bar in town, than a well-informed local?
KEY works with local vendors in each market and carefully selects individuals and businesses that can best serve KEY’s discerning luxury travelers. This level of attention to detail in turn generates loyalty and great reviews from your guests, which increases the likelihood of that coveted repeat business.
KEY makes life easier for property managers
The most valuable partnerships have two important elements: the first is that both parties gain more from the relationship than if they were trying to act alone. And second is that your partner makes your life easier.
KEY depends on the relationship we develop with property managers to ensure we have a portfolio of high-end luxury homes. And property managers depend on KEY to provide exceptional, tailored hospitality services for their guests. It’s a win-win relationship.
“Property managers can rest assured that their guests are booking the best experience possible on our platform,” says Natalia Krasutsky, Vice-President of Operations for KEY. “If it’s the best snowmobiling outfit there is, for example, then it’s in our network. We’ve done the work for you. You can trust us.”
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