KEY Careers

KEY is leading a third wave in the travel industry by revolutionizing delivery of local, curated experiences. With KEY, concierge service with local knowledge is readily available at your fingertips wherever you stay, making travel effortless. We help travelers make memories, not plans.

Luxury Travel Concierge

Job Type: Full-time

Required work schedule: Tuesday – Saturday**

KEY is leading a third wave in the travel industry by developing technology designed to revolutionize the delivery of local, curated experiences around the world. With KEY, concierge service with local knowledge is readily available at your fingertips wherever you stay, making travel effortless. With our proprietary recommendation engine, advanced technology platform and with our growing Luxury Travel Concierge network, we help traveler’s make memories, not plans.

Join us as a Luxury Travel Concierge for our KEY Concierge team. This is a fast-paced selling and service role that reports directly to the Sales and Operations Manager.

Job description:

Our Travel Concierge is a highly motivated professional with previous sales and guest-facing experience. This role will handle day to day communication with guests planning itineraries. The Travel Concierge reacts to our guest’s requests and curates unique travel experiences.

Duties and responsibilities:

  • Our Travel Concierge is the primary contact for guest communication via phone, text, email or chat

  • Ensures all guest outreach reply meets company standard

  • Leverages in-market contacts to build a network of guest experiences

  • Play an integral role in fulfilling guest requests including, but not limited to, transportation, accommodations, grocery delivery, private chef, event management and more

  • Escalates any guest communications successes or challenges to the Sales and Operations Manager

  • Excels in a selling and feedback-driven culture 

  • Achieves personal sales targets and meets or exceeds individual KPI requirements

Requirements:

  • Previous experience with Salesforce a plus

  • Hospitality, customer service or concierge experience required

  • Deep knowledge of travel and research tactics

  • Adept at problem-solving solving

  • Excellent communication skills 

  • Ability to handle stressful client interactions in a positive and professional manner

  • Self-sufficient, highly organized, ability to multi-task and follow-through

  • Tech-savvy; able to comfortably navigate across evolving systems and platforms

  • Reliable and punctual

  • Adaptable to change; excel in an evolving and fast-moving start-up environment

Benefits:

  • Key contributor in a startup primed to drive innovation and disrupt the travel industry!

  • Competitive base salary

  • 401k Program

  • Health, dental & vision insurance (Employee premiums 100% covered)

  • Food & meals: catered lunches weekly, well-stocked kitchen with snacks, fruit and drinks; monthly happy hours

  • Office located in the heart of downtown Austin; paid parking or public transportation, on-site gym

To apply, email a copy of your resume and cover letter to opscareers@key.co, or apply on Indeed. 

**Work schedule subject to change